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All frequently asked questions

Your subscription to LIVESPORT.TV includes access to live matches and highlights where available for a limited period depending on your subscription package (monthly or annually).

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You need to create a personal account before gaining access to LIVESPORT.TV by following our simple registration process.


Click here to get started

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You can update your personal details by using the My Account section.

Log in as normal, click the My Account link displayed on the screen, and choose Update Personal Details' to update.

My Account also allows you to update your Payment Details as well as change your email address and/or password.

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Please be assured that we have in place security measures to protect the confidentiality of your information.

Please refer to the Privacy Policy for more detaiils.

Click here to review the Privacy Policy

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You need to contact our Customer Services team if you have forgotten your email address and/or your password.

Please click on the Contact Us link on the navigation bar opposite or email customerservices@performgroup.com

 

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Streaming allows you to play a program straight from LIVESPORT.TV, without you having to download the program to your hard drive first.

Simply choose a program and Click to Play. Don't forget that you have to be online for the entire length of the program to play it.

To use streaming on your computer you need to install Flash, a program which Adobe provides a version of for Windows, Macintosh and Linux.

Click here to get the latest version for your computer.

This link will take you to a website outside LIVESPORT.TV. We are not responsible for content or software downloaded from external sites.

This streaming technology is similar to that used by other popular video sites, such as YouTube and Google Video.

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The LIVESPORT.TV player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your internet connection.

Where adaptive streaming is not available, the player will shown you three options for video quality - LOW, MEDIUM and HIGH.

Click here if you are unsure of what your bandwidth speed is.


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Only the latest version of Flash, which Adobe provides for Windows, Macintosh and Linux, supports this.

Click here to get the latest version for your computer.

This link will take you to a website outside LIVESPORT.TV and we are not responsible for content or software downloaded from external sites.

If you still experience problems and only audio is heard in full screen, check your computer's video acceleration settings.

Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display.

Remove the tick from the box next to Enable hardware acceleration.

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To clear the cache, please follow the instructions below depending on your web browser (If you are not sure what browser you are using, select 'Help' or 'About' from your menu bar):

 

IE7 (Internet Explorer 7)
• Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
• Now click on Tools>Internet Options> On the Security tab set the level to Medium. Then on the Privacy tab set the Privacy level to Medium-High.
• Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
• Delete any shortcuts to the website in "favourites" and "bookmarks"
• The above should clear any corruption and force your computer to download new cookies from the site.


IE8 (Internet Explorer 8)
• Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
• Now click on Tools>Internet Options> Under the Browsing History heading please select 'Delete'
• Please ensure that the Cookies, Temporary Internet Folders and History boxes are checked.
• Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
• Delete any shortcuts to the website in "favourites" and "bookmarks"
• The above should clear any corruption and force your computer to download new cookies from the site.

 

Safari
• Press Ctrl, Alt and E at the same time and this will ask you whether you wish to empty the cache - select 'Empty'
• Delete any shortcuts to the website in "favourites" and "bookmarks"

 

Opera
• Select the 'Tools' menu and Advanced
• Select Cookies
• You will then need to delete the cookies one at a time.
• Delete any shortcuts to the website in "favourites" and "bookmarks"

 

Chrome
• Click on the spanner - top right corner
• Select Clear Browsing Data from the drop down box
• Ensure that Empty the Cache and Delete Cookies are checked
• Select Everything from the drop down box
• Click the 'Clear Browsing Data button
• Delete any shortcuts to the website in "favourites" and "bookmarks"



Firefox
• Click the following link: Click here
• Delete any shortcuts to the website in "favourites" and "bookmarks"

 

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If the programme page loads but you can't see the 'Click to Play' window, you may not have Adobe Flash Player installed on your PC.

Click here to Get Flash Player

If you already have Flash installed and reinstalling hasn't fixed the problem, you may need to perform a clean install of Flash.

Due to recent enhancements to the Adobe Flash Player installers, you can now only remove the player by using the Adobe Flash Player uninstaller. To remove Flash Player, simply download and run the appropriate uninstaller for your system using the steps below.

 

1. Download the Adobe Flash Player uninstaller:

- Windows: uninstall_flash_player.exe (205 KB) (updated 7/30/09)

- Mac OS X, version 10.3 and above: uninstall_flash_player_osx.dmg (258 KB) (updated 7/30/09)

- Mac OS X, version 10.2 and below: uninstall_flash_player_osx.dmg (1.3 MB) (updated 05/27/08)

- Mac OS 8.x, 9.x: uninstall_flash_player.hqx (33 KB)

 


2. Save the file to your system, choosing a location where you can find it (for example, your desktop). Macintosh users may need to open or 'un-stuff' the .hqx file.

 


3. Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make ensure no applications are still in memory which might be using Flash Player.

 


4. Run the uninstaller. This will remove Adobe Flash Player from all browsers on the system.

 


Note: The uninstaller cannot remove files currently in use. If you have any instances of the player open in your web browsers, instant messaging clients, stand-alone SWFs, or projectors, then the uninstaller will complete but some files may not be deleted. If this occurs, then close all of your applications and run the uninstaller again to ensure that all files are removed. Internet Explorer users may have to reboot to clear all uninstalled Flash Player ActiveX control files. If you're not certain, select the "Show Details" button in the Flash Player uninstaller. If there are any log lines that begin with "Delete on Reboot..." then you'll need to reboot BEFORE running the Flash Player installer again.

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There are several steps that you may need to go through if you are having problems playing the content, so make sure you check all the following.


Enable JavaScript

If you are told to enable JavaScript for Click to Play streaming, please do the following:

 

Windows XP & Vista Users:


Internet Explorer
1. Go to Tools then Internet Options
2. Click on the Security tab
3. Click on Custom Level
4. Scroll down until you see a section labelled Scripting
Under Active Scripting, select Enable and click OK

Mozilla Firefox
1. Go to Tools then Options
2. Click on the Content tab
3. Make sure there is a tick in the box next to Enable JavaScript
4. Click OK

 

Apple Macintosh Users:


Safari
1. Go to Safari
2. Click on Preferences
3. Click on the Security tab
4. Make sure there is a tick in the box next to Enable JavaScript
5. Close Preferences

Mozilla Firefox
1. Go to Firefox
2. Click on Preferences
3. Click on the Content tab
4. Make sure there is a tick in the box next to Enable JavaScript
5. Close Preferences

 


Enable cookies

 

Internet Explorer

• Choose Tools, then Internet Options
• Click on the Privacy tab
• Click on the Advanced button
• Tick the override automatic cookie handling box
• Select Accept (or Prompt)
• Click the OK button

Mozilla Firefox

• Choose Tools from main menu, then Options
• Click on the Privacy tab
• Tick the Accept cookies from Site box
• Click the OK button

Safari

• Select Safari from main menu, then Preferences
• Click on the Security tab
• Select Always to Accept Cookies.
• Click the close button.

 

Find more about cookies from http://www.aboutcookies.org/

This link will take you to a website outside LIVESPORT.TV  and we are not responsible for content or software downloaded from external sites.

 

Security program settings

If you see a grey screen with no download button or error message displayed, it may be that your security program is blocking access as is not listed as a trusted site. Check your security program's settings to see how to do this.

 

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